Comfort

Customers have mixed opinions on the comfort level of the SONGMICS Extra Big Office Chair, with most expressing satisfaction due to its soft cushions, high back, and lumbar support. However, some customers have reported issues with the chair's durability, specifically with arm cushions not being fully attached or the metal brace splitting after a year.

Assembly

Customers have had varying degrees of difficulty assembling the office chair, but remain generally positive about it once completed. Some found the process frustrating due to misaligned parts and instructions that weren't always clear. Others reported that with patience and careful attention to detail, they were able to successfully put the chair together.

Build Quality

Customers have expressed concerns about the build quality of the chair, with some reporting issues such as defects right out of the box, broken plastic parts, and leather that cracks and splits prematurely. Despite these complaints, others have noted that the chair appears to be well-built overall.